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On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Desired outcome: Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. or do I need to check-in to be able to request a refund? This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Di ko po alam kung san sa dalawa yung mali. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. 3:01am. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. How can u rrefuse me refund shameless dirty pigs. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. They closed all my cases submited towards D553WQ. Are you both still waiting for your refunds? Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Also, if you wish to go to live chat, youll be waiting forever. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . This is illegal and unethical. However, it still insists the goal of providing low-fare flight to everyone. I just tried 4hrs yesterday. . Yosh Dimen is a full-time travel blogger. Let it discover your problem and propose the fastest solution. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. - NSTP file pic. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Details as follow: Till today, payment is not received and refund request cancelled as well. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Submit a complaint and get your issue resolved. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. And I laff at those buy unlimited pass rm 499. should not pay AA / or reclaim the money from them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2 Euphoric_Mist_613 1 yr. ago document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! it is still on process sa my cases ko. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free yes maika.. walng kwenta yan airline na yan. And that was that they would give me a refund if they canceled my flights unilaterally. I WANT MY MONEY BACK. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Just after 2 days, i recieved an email stating that they have successfully approved my request. Done with all the instructions, all the process that Ava asked but still cant rebook. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Dear Sir Hi! Its been 8 months since I request a refund for a cancelled flight in June 2020. My flight is automatically cancelled by air asia. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Worst flight ever. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Enclosed herewith the photo to proved the damage luggage. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. This complaint was posted by a verified customer. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. To make it sure i put my self as emergency contact person. I purchased tickets January 2019 from Manila to Cebu and back. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. We had notified them that she could not negotiate stairs. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Youll be asked if you would like to proceed. Its been 6 months. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. AirAsia AVA on WhatsApp: +60 11-3516 5078. I am livid!!!! Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat My Cases Articles Booking Cancellation & Refund immigration departments, tourism boards, airlines, hotels, brands). Hope this helps us all. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. All applicable laws apply and will be enforced. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. | 93 comments on LinkedIn Are there any actual stories here of Air Asia refunded a customer? [protected]. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. I have an issue with AirAsia too. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. It is now May 2022, still In progress. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. The refund payment will be credited to the original payment method. During March of 2012, Air Asia has decided to scrap the long-haul . The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Its against human rights what they did. hello.. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? This button displays the currently selected search type. It promised refunds for flights they canceled during the pandemic. My flight was cancel also. Thanks! I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. You may be asked your contact information and other details. TERMS OF USE & The current primary support channel for AirAsia is the AVA Live Chat. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. airasia is a rip off. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? AirAsia is a low-cost airline based in Malaysia. The customer service rep can only log your concern internally. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Same reply all over again stating that Refund is in Process. Your session has expired, please type in Main Menu to try again message. Subscribe on Youtube! Choose YES if everything looks good for you. They keep you going and going and never give you a refund. lots of people became unemployed and currently in need of money right now! AK0010 Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Our flight is cancel by airasia. #FOOD AirAsia Food : Singapore I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . We have the same situation. For advertisements, contact me at [emailprotected]. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Its been 14 months. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Unable to reach anyone Desired outcome: Refund needed. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. They act like theyre going to give you a refund. The guy need more training. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? it can only be used by rebooking a flight. its very disappointing about air asia . Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Sounds easy,in reality bullshit,try getting your money. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. You cannot just up and suggest the cancellation of flight tickets. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. He has been a Board member of AirAsia X since 2012. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. I submitted my request last March 3,2020. Your email address will not be published. Air Asia reference Y2H4SG. This is too stressful. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 2. Good luck to them. This blog is designed and arranged by Happtone.com. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS.
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