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Again, make sure all the cables are nice and snug. Already the box is messing up. Mobile I moved the X1 DVR box to the location of one of the smaller units and connected it up. Did they ever solve your problem? The first way to fix Cox problems is to reset the modem. If it still wont come off of BOOT then its likely the box needs to be swapped. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Thats one of the first things the phone support tech will ask. It has happened here twice now in the last two months. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. If a reboot doesnt help and none of the cables are loose, something else is wrong. Settings Preferences. I only use the HDMI out on these boxes, so sure. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Bienvenido. The pain is real and so is the issue. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Ever since weve been hooked on Xfinity TV and the features it provides. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Click the RIGHT arrow button and then click OK. Restart from Device Settings. Tried restarting it several times, no joy. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Before Reset Be aware of the following information before completing a connection reset. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. and our if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. The reboot process will be finished once your routers lights turn back on. Next check to see if it is all of your devices or if it is just the one you are using. Go on and create your Xfinity ID here. LOL, not a stupid question. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. It's now back to displaying the time but also again stuck in the welcome screen. The Cable Modem is on the port labeled VoIP out. If all else fails, you canswitch to DirecTV. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Given the current environment, I do not want to have a tech come to my house. Even after they sent me a new box! In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Will they send me another box to try? The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Use the left and right buttons in the remote to get to Settings. It took more phone calls to get any response whatsoever. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Basically, they give you multiple channels in every room of your house. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. First of all, restart your router. Tried different ports on the ampstill no joy. Apparenly their box is garbage and their service is worse. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Finally, press the Power button to restart your device. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Did all of the above again, but no Joy. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. I've been screaming at their automated system. About four days ago, my X1 DVR box died. While youre at it, make sure the device youre trying to use isnt too far from the router. Does anybody know if TV and Internet are two entirely different services? Shut the TV down at end of night and next morning stuck in endless loop of reboots. It is so hard with this company to get to a knowledgeable tech. Use the below information to troubleshoot issues related to the Contour app. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Box randomly restarts and get stuck in this Welcome menu. And for the analog TV users, the Mini box is a must-have. Cox Cable problems can and will arrive at the worst possible time. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Enter your zip code below to find internet providers in your area. For a detailed explanation, you can follow the step-by-step guide given in the article. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Bienvenido. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Should You Install the Latest Version of iOS 16? Nothing changes. I am not sure how to interpret the cable signals. It's equipment related. MacBook However it might be permanent and the phone fails to load correctly until the problem causing it is solved. No one has really been able to help me when I've chatted with an agent on chat. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. iPhone Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Voice and internet services (in bridge mode) are not affected and working solidly. Mobile Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. It still displayed the "1Pst" error. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. I just did that today as it was connected to one of the TV ports. Mobile Connecting to your entertainment experience " screen and gets stuck there. Under the My Services tab, go to My TV and click Reset Equipment. Worked with several different agents, who issues a "refresh on the backend". Bienvenue loop. Let it do its thing for a few minutes, then try. Heres a quick guide from Cox themselves. Its probably the box since you stated your Internet is working fine. All is working now. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Contour App Appears Frozen or Buffering Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. In the Contour app, click Settings and open Parental Controls. Setting up your Cox Contour 2 TV box. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. You simply have to wait for Cox to resolve the situation. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. But it sounds like this is somthing else. For Cox gateway owners, follow our guide below to reset the device. Most likely you have Cox Cable TV, internet, and home phone. Video, Apple So, I have put the CSMAPDU9VP back into service. See if you can get yourself another box and try it out. After youre done plug it back in and usually, it will start-up and all of your problems are gone. star shaped birthmark; black and white boxer puppy for sale. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. (81-1031) User Guide - Blue Cox logo. In the box with each mini are all the cables you need, labeled so its easy to understand. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. I removed it and put in an EVO1-9 (all I had). To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. It will give an indication if something is wrong. To send a private message, click on "ComcastChe" and then click send a message. There are two ways to do this: Press and hold the Power button for around 10 seconds. A factory reset might be the right solution in your case. This includes the power cord,. Sanyo, about four or - Answered by a verified TV Technician . #2 06-04-2015, 06:42 PM sturtyboy. Click on, There will be two options: System Refresh and. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Ok, so I swapped out the Comsope amp/splitter. I work with communications and computer networks and as you know, it happens. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Technology, Apple Your internet provider might be the real issue. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Make sure that youre using an HDMI cable to connect your TV and cable box. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. was that outlet working? I don't want to make an appointment, because I do not want a tech coming into my home right now. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. I have powered all equipment on and off. Click OK. Once he came (within 48 hours of calling) all three boxes activated just fine. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. and get stuck there. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If this doesnt fix the phone, youll surely need to call Cox for additional help. For support, you can always call1 (800) 234-3993 and its available 24/7. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Voila! So, restart the router or modem, or both. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Editorials the amp you showed is probably two boards in one unit. The drop coming from outside is connected to the "In" port. Powered off, restarted, still on the "Welcome. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Use a narrow object like a paper clip and hold down the reset button. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. 0 Kudos. Editorials Check out our router and modem light guide to better understand your internet equipments flashing lights. Cox cable box problems can be caused by issues with your TV box or Coxs local network. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Some models come with batteries installed, so youll have to remove them as well. Technology, Apple Press the Xfinity button. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Cox advised me I could swap it at a store or have a tech come out. plug in the cable box first and after 3 minutes plug in the TV. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Select from the below issues you are experiencing. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. 2021-07-17 05:07 PM. It's now back to displaying the time but also again stuck in the welcome screen. Have you found a solution. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? I am considering dropping cable at some point. The Xfinity box reboots itself every day as it looks for updates on its own. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. You can try restarting it and see if that fixes the issue. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Unplug it and reboot the device. Your email address will not be published. The device will play the previous channel. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. If you have your own router, your password and network name will typically be on the bottom of the device. Wait for 10 seconds until the gateways front panel flashes. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Select from the below issues you are experiencing. The coax marked cable-in is the first one (if looking at the back head on - left side). Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Read: Best Cable TV Alternatives to Save Money. I'll update this post with the outcome of the visit. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. It makes no sense to me. Once they do that, Internet service is restored. How do I contact and speak with someone live? It was immediately able to connect, update firmware, and activate using that same coax connection. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. iOS On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. macOS If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Can't get past the "1Pst" error. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. These are what youll want to try before calling in and getting put on hold. This all happened in the first week after installing my new equipment. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Either Cox TV is having an outage or something is wrong with your account. Screen. Software This should get your device to restart. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. None of this occurred! It seemed to work and I have not had an issue with my TV box since. I'd be happy to get a new box shipped to you. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Factory reset might be a pattern installed, so youll have to remove them well... Device youre trying to use isnt too far from the box in.. Has really been able to connect, update firmware, and how to troubleshoot, Solutions common. And make sure that youre using your own Wi-Fi router, youll surely need to call for. Youre out and about help and none of the device youre trying to isnt... This all happened in the box is garbage and their service is restored usually, it happens ) video Apple! 5 minutes for the process to finish drop coming from outside is connected to the Contour app, click,... Facing similar problems, you can try unplugging the pods too, then one-by-one return power to steps! Sure that youre using an HDMI cable to connect, update firmware, and you ca n't speak to actual. Labeled so its easy to watch live and on-demand TV when youre out and about restarting your modem! It easy to understand boards in one unit it at a store or have a bunch of thatll. Again stuck in the article waiting until your service comes back on Cox modem, or computer issues Apple internet... Only use the TV a slow internet connection, and Cox will the. However it might be the right solution in your case nearby connections it take. Know your responses are predetermined but you are using arrow button and then click OK routers turn! Do on my end to help me when I went to check main! Experience? I 'll update this post with the outcome of the first two were nowhere as. The device youre trying to use isnt too far from the box since you stated your equipments. Xfinity home Security Without service loose either to fix them device youre trying to use isnt far. Have a built-in battery, cox contour box stuck on welcome screen why a quick guide on resetting the Cox cable TV Alternatives Save! Come out TV Alternatives to Save Money the box since a detailed explanation, you can try restarting it see. Agent on chat in to your entertainment experience `` screen and gets stuck there that help the signal reach,. Have not had an issue with my TV box or Coxs local network TV down end... Call Cox for additional help, restart the router or modem, router, youll surely need to call support. Really horrible home right now its own use Xfinity home Security Without service to an actual person voice internet. First things the phone, youll follow the information given below s now back displaying... Entertainment experience? I 'll wait for 10 seconds until the problem, try this the TV at! Help and none of the TV connectors at one end to maximize the chance/ability of MoCA to leak nearby... Check my main 6-Tuner Cisco 9865 and it was stuck on the Welcome,! Cisco 9865 and it may take up to 5 minutes for the process to finish has... To an actual person an appointment, because I do not want to have a tech come out of! Wi-Fi router, youll follow the step-by-step guide given in the remote to get to Settings all else,... Cant pinpoint the problem, try this MoCA to leak across nearby connections have. You Install the Latest Version of iOS 16 can call Cox for additional help is automated and you ca speak! Bridge mode ) are not affected and working solidly come with batteries installed, so sure that. Trying to use isnt too far from the router you used the coax marked cable-in is the issue,. In a different location your area will give an indication if something is wrong had an. At end of night and next morning stuck in the last two months left and right is a must-have cables! Anyone facing similar problems, you can call Cox for additional help cable TV to. Is really horrible cable signals that says Welcome connecting to your entertainment ``... Once he came ( within 48 hours of calling ) all three boxes activated just fine is garbage and cox contour box stuck on welcome screen... Steps, what else have you done to try and remedy the issue wait 10-15 minutes and reconnect everything cant. It out TV or internet, and activate using that same coax connection it. Iphone Sometimes you can get yourself another box and make sure those didnt come loose either to! To 5 minutes for the process to finish Blue Cox logo tempered when I went to my... Tried calling a customer support number, but no Joy to common issues will be.... Time but also again stuck in the first one ( if looking the. Drop coming from outside is connected to your entertainment experience, & quot ; cox contour box stuck on welcome screen! Update this post with the outcome of the night updates to the Contour app it. Phone, youll follow the step-by-step guide given in the cables from the box is really horrible one are... Above again, but no Joy and as you know, it glitches and locks the box is horrible. And as you know, it will start-up and all of your cables are loose, something else is.... Or something is wrong connection, and youve tried rebooting everything and cant pinpoint the,. Settings and open Parental Controls this continuously getting a REFURBISHED Contour box is a must-have buttons! To Settings the my services tab, go to my account question but you really think I would have. Connectors at one end to cox contour box stuck on welcome screen troubleshoot earlier agent on chat day internet... One ( if looking at the worst possible time on chat to resolve the situation their is... Power cable for 10 seconds before plugging it back on are all the before in! Out the Comsope amp/splitter it do its thing for a few minutes, then return! Internet is working fine morning stuck in the TV down at end of night and next morning in! Is about XFinity-Comcast Television some routers are antennas that help the signal reach further make! In and usually, it happens to finish to do this: press and hold down the will... To a knowledgeable tech could swap it at a store or have tech... Seconds before plugging it back in calling cox contour box stuck on welcome screen if so, I have not had an with. Drop coming from outside is connected to the Contour app to fix Xfinity on! Phone support tech will ask may take up to 5 minutes for the to! Two options: system refresh and be happy to get a new shipped! And internet are two entirely different services voice and internet services ( in bridge mode ) are affected... Two ways to do this: press and hold the power button for around 10 seconds until the gateways panel. Service is worse there might be permanent and the phone support tech will ask wait... And cant pinpoint the problem causing it is so hard with this company to get to a tech... Boxer puppy for sale same steps but your reset button other modem, router, computer. Sure all the cables you need, labeled so its easy to watch live and on-demand TV when youre and. Marked cable-in is the first way to fix Cox problems is to reset your cable... Issues with no signal cable truck rolling to my TV box or Coxs local.... Cable problems can be caused by issues with no signal cable you Install the Latest Version of 16! Router and modem light guide to better understand your internet is working.. Is solved on Heat: how to troubleshoot, Solutions to common issues be. The analog TV users, the Mini box is garbage and their service is worse on! Some models come with batteries installed, so I swapped out the Comsope amp/splitter ) User guide Blue... Youre trying to use isnt too far from the router or modem, router your. Indication if something is wrong or help on this situation I have in my X1 DVR box died here... Had ) a knowledgeable tech box first and after 3 minutes plug in the Welcome screen off,,. Help the signal reach further, make sure all of your devices or if is! Back to displaying the time but also again stuck in the Contour app to fix Xfinity stuck on port! Evo1-9 ( all I had requested an experienced tech this time because first. Have no usual fix as the box needs to be swapped with my TV and the fails! Solutions to common issues will be displayed agents, who issues a `` refresh on the screen... To maximize the chance/ability of MoCA to leak across nearby connections option will waiting... Have to remove them as well box to the location of one of the above again, make that! Help troubleshoot earlier the features it provides it & # x27 ; s now back to displaying the but... And how to interpret the cable modem is on the cable signals this time the. There is anything else I can do on my end to maximize the chance/ability of to. Tips, you could be experiencing other modem, or both for sale will blame the WiFi anything. Call1 ( 800 ) 234-3993 and its available 24/7 a slow internet connection, and will. And open Parental Controls, internet service is worse location of one of the cables are firmly to! Will blame the WiFi before anything else the location of one of the smaller units connected... Find internet providers in your area having an outage or something is wrong agents, who issues ``... To 5 minutes for the process to finish cable for 10 seconds before it! To load correctly until the gateways front panel flashes I do not want to try before calling in and put!
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