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Lines are open 8am-8pm every day. NOTE: You may have to click the arrow > to scroll past the first notification to get the card activation notification . Receive text alerts when youre approaching your credit limit. marbles Secure is designed to help protect your existing marbles card. Please also remember to sign your new card with your usual signature immediately. To pay with Google Pay, wake up your Android phone and hold it near the reader until you see a check mark. We will give the TPP access to your account information only, and in the same way as if you were accessing it directly. Address- PO Box 136, Sheffield, S98 1HB. Credit available to UK residents aged 18 and over. Lloyds Bank plc Registered Office, 25 Gresham Street, London EC2V 7HN. marbles have serious concerns about the privacy and security of financial data when customers pass their security details onto an aggregation service. These rates will stay the same for the length of the promotional period or instalment plan as long as you continue to make on your payments on time and don't go over your credit limit. You can transfer balances from as many other cards as you want up to your available credit limit. Registered in England and Wales under company number 02783251. You can pay using any of the methods shown on your statement including online, by cheque or by phone whichever works best for you. Consequences of preauthorising transactions, Set-up or make changes to your Direct Debit, Automatically: we will tell you about credit limit increases and activate them automatically unless you tell us not to, Let us know: well offer you a credit limit increase but you must contact us to accept it, No Increases: We wont offer you credit limit increases at any time, unless you change your preference. This app may share these data types with third parties, App activity and App info and performance, Personal info, Financial info and 3 others. Interest-free period does not apply to cash transactions or on instalment plans. Once you've activated your card you will be able to use it for purchases in store and online. Lloyds Bank plc adheres to the Standards of Lending Practice, which are monitored and enforced by the, MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. Their answer was to use the desktop website, that is fine if Im at work and have access to a computer, because it wont load the desktop version on a phone, but who uses laptops or computers nowadays? Feel free to host classes, workshops, pop up shops, demos & more. Credit only available to aged 18 or over, resident in the UK and subject to status. The developer, NewDay Ltd, indicated that the apps privacy practices may include handling of data as described below. See below commonly asked questions, or check out our handyguide to Apple Pay. Simply follow the retailer's normal checkout process. They form part of the NewDay group of companies. We highly suggest that you only use your marbles on-line service on your own PC. Even if someone were to try to use your session before you've been automatically logged-off, they won't be able to make changes to your account without your personal Security Number. Regularly making payments higher than the contractual minimum payment will help to avoid your account being in Persistent Debt. Start with an easy-to-manage credit limit of 250 1,200. Your calls may be recorded for accuracy of information. The Bank of England Base Rate (also known as Bank Rate) is the interest rate set by the Bank of England. If you go over your credit limit at any time during the month you will be charged a fee of 12. Opening hours are: Monday to Friday 8am to 6pm and Saturday 9am to 4pm. Click on it to see our Registration Certificate. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. marbles is the advanced credit card that helps you stay in control FastCheck your eligibility Find out if you could be accepted before you apply. If you prefer, you can pay your full balance, just the contractual minimum payment, or an amount in between the contractual minimum payment and the full balance. From within our app, please select 'Apply' at the bottom of your screen. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. Firewall protection to stop unauthorised access and protect the information on our systems; Protection of your personal data using SSL (Secure Sockets Layer) encryption; Double-clicking the yellow padlock at the bottom-right of the browser window when you move to secure pages (https) allows you to view the security certificate, which confirms you are on a trusted, secure site; Our dedicated security teams also analyse and monitor transactions, 24 hours a day. If not, please allow up to 7 working days for your payment to clear before you try to use your marbles credit card again. Please remember that if you cannot make your payments for any reason, please let us know as soon as possible. If you would like to include someone else (aged 18 or over) in your household as a second cardholder on your marbles credit card account, just ask. If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. There are lots of additional ways in which the security of your marbles account is enhanced and below youll find answer to some typical questions that we hope provides you with the reassurance you require. You'll need the following details to hand: Last name Date. We may not think the transaction is risky, or it may be that the retailer does not use marbles Secure yet but you will still be able to purchase at these retailer's site. If you have only paid the contractual minimum payment (or an amount close to it) on a regular basis, we may suggest that you make a Recommended Extra Payment on top of your contractual minimum payment to avoid your account getting into Persistent Debt and to help clear your balance faster. A Recommended Extra Payment is an additional payment on top of your contractual minimum payment. If you are worried about making payments, we are here for you. For the wellbeing of our colleagues, we have reduced our call hours, but you can fully manage your account through our phone system, Online Account Manager and the App outside of these hours. Credit cards: are issued by MBNA Limited. Please remember if you can't make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help. Terms apply. For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. In certain circumstances we may freeze your card until you increase your repayments. We recommend that all customers register for Online Account Manager or download the App. Complete the short form For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. This optional additional amount will be shown on your statement. You should always review the full OTP message you receive, checking it accurately describes the action you have requested. You can pay the Payment Requested using any of the methods shown on your statement. Just insert your card and using the PIN we've sent you, follow the on-screen instructions. We can still make changes to your interest rates for other reasons as we do already. As a responsible lender, we monitor accounts on an ongoing basis to see how youre getting on and consider what is affordable before increasing a credit limit. If you dont have a mobile phone, you can download the marbles Card app (if you have access to a device). LearnMore. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. This service offers more secure Internet shopping, using your preferred form of Internet payment your marbles credit card. Contact us and have your booking receipt to hand, if possible, to discuss. We are creating a direct link between your interest rates and the Bank of England Base Rate so that the interest rates you pay will always move in line with any changes to the Bank Rate. Through the App, you can also access our Chat service, where you can ask questions for automated responses or chat with a member of the team. The computer and your account information are under 24-hour surveillance. Thank you for your lovely detailed review! There is also more information on the best ways to manage your account and other account related Frequently Asked Questions can be found here. Each month you'll receive a statement from us showing where and when you used your marbles card, together with the amounts you spent. Once in the app, follow the following instructions to add your card to Apple Pay: If you don't have the marbles app, or prefer to add your card directly from the Wallet app: Open your Wallet app and drag the card to the front. The one exception to this is that if the Bank of England Base Rate falls below 0%, the rate will be floored at 0%. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. It's safe, simple and secure. Remember, you must pay at least the contractual minimum payment by your due date to avoid a late payment fee. Tap More > Contact Us > Chat Now, to access our Chat service. Your Direct Debit will be ready to take a payment the following month. For credit cards and loans, the interest rate offered to you will also be based on this assessment. Generally, if you didn't make a complaint to us on or before the 29th August 2019, you can no longer claim money back for PPI from us, nor can you raise a complaint with the Financial Ombudsman Service. Lloyds Bank plc adheres to the Standards of Lending Practice, which are monitored and enforced by theLending Standards Board. If you submitted your complaint on or before 29 August 2019, receipt of your complaint will be formally acknowledged. While enjoying the tightest security You need to also ensure you pay any arrears or over limit amount immediately. Calls cost 2,50p per minute plus your phone companys Access Charge. There is a cash transaction fee of 5% (minimum 4) for using your card to withdraw cash. Go to 'Login' to access your account or 'Register' to create your account. All marbles information is cleared from your computer's memory when you sign off to ensure that people can not retrieve your confidential information. It's important that you make at least your contractual minimum payment on time every month and keep within your credit limit as this may affect our decision. Terms apply. We know this may be a difficult time. The free alternative or geographic telephone number to call Marbles is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Thats it your card, and any additional cards, will be activated and ready to use straight away. Transactions made in-app and online are not limited to a specific amount. marbles cards are issued by NewDay Ltd. NewDay Ltd is a member of the Finance and Leasing Association (FLA) and it subscribes to the FLAs Lending Code. Login - Online Account Manager | marbles Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. We charge different interest rates according to the different ways you use your marbles credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. Please call Customer Services and they will be able to help you. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. If you give your security details to a TPP that is not authorised, we will assume it is you authorising us to give access to your account. However, if you are in an IVA, have had a CCJ or are currently bankrupt, you are unlikely to be approved for a card. We will issue you with a Password. Authorised and regulated by the Financial Conduct Authority. Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view. It normally takes three hours for a Balance Transfer to be completed, depending on the processing times and type of payment process employed by your bank. Other reasons are set out in your agreement. To view the marbles Secure conditions, please go to the terms of use page. Contact information for Marbles Activate your marbles card with its free or geographic phone number. To help you clear your balance faster and save on interest you can make a Boosted Payment. It's protected electronically by what's called a firewall. You can also activate your card by calling 1-833-707-3783 and following . How it moves will depend on the decision of the Monetary Policy Committee of the Bank of England and their view of a number of factors, including economic conditions. Call costs from mobile companies and operators may vary so please check before calling. This ensures hackers cannot access your account and that we are protected from computer viruses. We recommend that you make at least the Payment Requested shown on your statement each month. You can also choose how you would like us to manage your credit limit preferences. MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. If you are struggling with financial difficulties you may benefit from some free and impartial advice. Plus, a Boost Payment, which will vary depending on your balance. Credit available to UK residents aged 18 and over. The worst use experience of any app I have even used! If you have set up a Direct Debit for Boosted Payment, the Payment Requested will show your contractual minimum payment, your Boost amount and any monthly instalment plan payment (where applicable). If your account is still in Persistent Debt after 36 months we are required to take additional measures to help you pay off your balance in a reasonable period. The monthly Payment Requested includes your contractual minimum payment and, where shown on your statement/account summary includes: If you had a Direct Debit set up to pay only the contractual minimum payment, we will now collect the full Payment Requested amount unless you contact us and ask us not to. To request a new PIN number, please call customer services on 0333 220 2692*. We're doing everything we can to keep you safe online, but there are plenty of things you can do to protect yourself as well; Keep your computer safe by installing anti-virus software, consider installing a personal firewall, take steps to avoid spy-ware, regularly check for browser updates; Check your statements carefully and tell us about any transactions you suspect might be fraudulent; Do not respond to emails that ask you for your account details, even if they appear to be from marbles; Tell us about any emails you find suspicious straight away; Remember also to keep your PIN safe at all times, and to dispose of your statements in a secure manner. Choose a monthly repayment date that suits you. 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. Change your payment date up to twice a year. Authorised and regulated by the Financial Conduct Authority. You'll need the following details to hand: - Last name - Date of birth - Postcode - Your card details OR your account number more What's New Version History Version 2023.7.1 Bug fixes and optimisations. When you set up your Direct Debit we will tell you if it will be ready in time for your upcoming payment due date. If you do, we will contact you to let you know and suggest ways that you can increase your payments. What we're doing. If you need to speak to a member of the team, please contact us. We are creating a direct link between your interest rates and the Bank Rate so that the interest rates you pay will move in line with any changes to Bank Rate . Setting up a Direct Debit can take up to 6 working days (not including, where relevant, the working day on which you request it). The change will always be made AFTER your upcoming payment due date. You can be safe in the knowledge that well use the latest technology to keep your details secure whilst monitoring account activity and intercept suspicious transactions. No impact on your credit rating. You can choose to share it with your additional cardholder if you wish. See below commonly asked questions, or check out our handy guide to Google Pay. Credit available to UK residents aged 18 and over. You have the choice to pay more than this, and can repay any amount up to full balance. The APR applicable to your account will depend on our assessment of your application. Please note that the run up to the deadline is likely to have been a particularly busy period for all providers, which may result in your final response being delayed. Free to download now, we have lots of features to enable you to manage your account easily: Safety starts with understanding how developers collect and share your data. If you have this software installed you must disable it or change the settings to allow pop-ups for marbles Secure to operate correctly. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. Alternatively, you can call Customer Services on 0333 220 259. You can change this up to three times a year. The APR applicable to your account will depend on our assessment of your application. marbles Mastercard is the ideal way to take control of your finances. Contact-us - Online Account Manager | marbles. You have the choice of setting up a Direct Debit to cover at least the contractual minimum payment, the full amount due or a set amount each month (where this is less than the contractual minimum payment shown on your statement, the contractual minimum payment due will be collected). It has introduced new rules which require us to take steps where customers are in Persistent Debt. We also recommend you only shop online using secure websites recognised by a padlock symbol in the bottom right hand corner of your screen when youre making a purchase. If you do not already have a Direct Debit, you can choose how much to pay us each month, provided you pay at least your contractual minimum payment. If low payments continue for a long period, you may be considered to be in Persistent Debt and we will be in contact to discuss options to help you pay down your debt. marbles Card ServicesPO BOX 170SheffieldS98 1JR. On MacBook Pro, pay using Touch ID on the Touch Bar. You will sometimes see the marbles Secure service being called Mastercard SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online. There is an admin charge of 5 for duplicate statements. You'll generally only need this when you're making a purchase over the telephone or Internet and you should only disclose it if you're sure of the credentials of the person you're speaking with, or the website you're using. If your balance is less than 5, then the full amount will need to be paid. We are creating a direct link between your interest rates and the Base Rate. Everyone just uses phones and tablets. As they check out, they will create their member account (or log in to an existing account). If you are calling from abroad please call +44 (333) 220 2692*. Please always remember that we will never ask you for your PIN or personal details by email or SMS. Receive eStatements and manage payments. Your promotional and Purchase Plan rates will remain the same for the amount of time you agreed with us, as long as you continue to pay your balance on time and don't go over your credit limit. Changes in your interest rates (which can increase or decrease) can be, for example, because there has been a change in your circumstances. You can activate the additional card online or by calling the number on the credit card sticker. Youll generally only need it when youre paying for something over the telephone or on the Internet and if you arent 100% sure of the credentials of the person or website asking for it, its always best to check. Welcome! Our app and Online Services let you manage your card in a way which works for you.. The APR applicable to your account will depend on our assessment of your application. Any arrears will also be included in the Payment Requested. If you would like to speak to a member of our UK based team, we expect that wait times will be longer than usual. They're a thousand million times more likely to win the lottery! It's up to you, but account changes can only be made with a Security Number, which you must keep to yourself. An automated service is also Monday to Sunday 24 hours. Accepted all over the world, marbles gives you flexibility and convenience at your fingertips. Our system uses many layers of security including a Password and Security Number. The FCA now requires us to monitor your account to check its not falling into Persistent Debt. The number is on the back of your card. The quickest way to set up your new credit card is with our online form. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! The Boosted Payment amount may change each month depending on your balance so if you have a Direct Debit set-up, its important that you check your statement, if you dont have a Direct Debit set-up, you can check your Boosted Payment amount on your Online Account Manager. App Privacy See Details However, if you made a Boosted Payment each month of 71 this could reduce to 640 and youd pay off your balance in just 6 years and 8 months; assuming you didnt miss any payments, your interest rate does not change and there was no further spend. The APR applicable to your account will depend on our assessment of your application. For more help and information, call the marbles helpdesk who will be pleased to assist you. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. You can pay the Payment Requested using the methods shown on your statement. Yes, just click either Register or Login at the top of this page to access your account. It's protected electronically by what's called a firewall. The Card Security Code is the last three digits that appear on the back of your card, on the top right hand corner of the signature panel. It provides a quick overview of your account and shows all of these things. If you'd prefer to activate your card over the phone, just give us a call on 0800 068 4499 (call charges may apply). As a result, there may be delays in response to new payment or transfer requests (we'll confirm to you by email once your request is verified). Your marbles card details are not stored on your device and your phone is required to be unlocked for all payments over 45. You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. Manage your account anywhere, anytime, with our secure mobile app. marbles Secure is a service offered by marbles in partnership with Mastercard International. So I applied for and got a Marbles credit card with a good limit a couple of years ago, I also have 2 other credit cards, a Paypal credit account and a car loan. Free to download now, we have lots of features to enable you to manage your account easily: View your latest balance and available credit limit. AYM is a FUN way of Learning Life Creatively! Please make sure you have the card number of the credit, store or charge card you wish to transfer the balance from. Customer service on the phone is great. When you take out a marbles account, we ask you to have Internet Explorer or Netscape version 4.0, or above. You can either edit your personal details in your online servicing account or call our customer services on 0333 220 2692*. We also use the latest encryption technology, which scrambles data to ensure that private details remain secure. Download the app and click 'Register for Online Account Manager'. Ridiculous at anytime and specially these days. Please note that we will only block funds if you have authorised with the retailer the exact amount of funds that are to be blocked from your card. Online Account Manager and the App provide you with 24/7 instant access to your account where you can: We recommend you contact the company that you booked your travel with to see if you can rearrange your holiday or obtain a refund. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. The lines are open 24 hours a day, 7 days a week. If you withdraw cash abroad, you will also pay a cash fee of 5% (minimum 4). You can only use a TPP where you have registered for Online Account Manager. The issue of a credit card or loan and the amount of credit or lending offered to you depends on an assessment of your personal circumstances. And you choose your own Security Number when you first access your account. You can make Boosted payments manually online or by calling our automated customer service line. Service offers more Secure Internet shopping, using your preferred form of Internet payment marbles. Remember to sign your new card with its free or geographic phone number difficulties you may to! A security number when you sign off to ensure that private details remain Secure, they be! Financial data when customers pass their security details onto an aggregation service experience of any app I have used...: you may see a check mark partnership with Mastercard International your upcoming due! Have the choice to pay more than this, marbles card activation we will tell you if it will be pleased assist... Layers of security including a Password and security number, which are monitored and enforced by Standards... Your application an admin charge of 5 % ( minimum 4 ) for using your preferred form of payment... Number 119278 email or SMS, with our online form Bank plc are both of... Always be made AFTER your upcoming payment due date marbles card activation Bank plc are both part your. 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