microsoft support ticket portal

Manage payment and billing for Microsoft 365. The two old ticket #s are: 13679332 and 13604821, The new ticket the system opened to request my old tickets be reopened: 13947083, I'm also still waiting on assistance for ticket # 13677786. Connect and engage across your organization. Found insideIn some cases, such as enterprise wide applications (e.g., Microsoft Office suite), the TSD is the only line of support and we are fully responsible for ... Microsoft Partner Support. Support is available both online and by phone for paid and trial subscriptions. Found inside – Page 262Support If you get stuck, you can open a service request with Microsoft. This section provides information ... support ticket. Purchase Services If you find ... Last week I opened a support ticket through the portal.office.com interface. Create a support ticket. On the Azure Help + support page, select New support request. Found inside – Page 289... automatically generates the ticket with incident number and the ticket ... the initial resolution and support to escalate the incident to workgroup. Note: At the moment the Office 365 mobile apps will take you to the help and support pages, but there's no direct method to create a support ticket. Based in Prishtina, London and New York - our mission is to provide digital solutions and create products for global markets. On the Help + support page, you can view the list of Recent support requests. Private cloud for government customers can only view the 15-digit support case number, and the incident status. The LCS portal has 2 tabs for Support issues. From the contact support pane, you can submit a request for assistance. window. All of these methods will create a ticket that goes to Microsoft support, but whichever way you log a ticket, you'll need to be online. [!NOTE] Yesterday I initiated a new ticket (#30126130076) asking about last week . Narrow your search for support tickets by status or created date. Replied on February 12, 2021. Support Ticket Type Finance Accounting Accounts Receivables Accounts Payable Investment Capital Investment Billing/Invoicing Access Training SIRS Brightspace Financial Inventory and Materials Question Clarification Audit Curriculum Monthly Report Customer Service Service Request Development Request Compare our partner support plans. Found insideBrowse to the support portal and click on Request Support on the menu bar to submit a ticket. Use the following information to the create ticket: - Issue ... Your session has expired. pane icons. Xbox Support offers help for Xbox, Game Pass, and billing questions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Found inside – Page 410 XMLServer Bluestone serves up EJB 1.0 support. ... 40 TheWebHotlist 43 Corporate portal Web sites are making headway as powerful online data-collection ... Intune support for private cloud for government, administrator roles in Azure Active Directory, Billing and subscription management support. Area. Get significant cost savings and 5x faster response times vs. Microsoft support portal - without sacrificing quality or expertise. How to raise a ticket to Microsoft Professional Support Problem: What is the procedure to log a profession or enterprise support ticket with Microsoft using your Software Assurance agreement? As an Intune admin, you can use the Help and Support option to file an on-line support ticket for Intune from the Azure portal. Read, write, and send email. text/html 9/11/2014 11:42:34 PM Luis Tognini 0. For more information, see Microsoft Support Options. For example, you might enter Password synchronization errors. Post Reply. Send and respond . Window Azure support. Get support for your Azure services. When logging a support ticket, you should try to submit it to the correct support team otherwise there could be delays as your ticket is re-directed to the correct support Team. This pane is available after you provide some basic keywords on the find solutions pane. To add a file to an existing support ticket, visit the Manage support ticket page in the Azure portal, select the support ticket, and use the file upload control to add a new file. You need to enable JavaScript to run this app. From the Microsoft Endpoint Manager Admin Center. Unfortunately any unsaved changes will be lost. Can't open any new support tickets. Found inside – Page 321... each circuit is configured with two public IP addresses at the Microsoft edge that are ... open a support ticket with ExpressRoute via the Azure portal. View the status of inquiries raised online in the list of tickets. As you evaluate possible solutions, look for help desk software that offers the following features: Customer self-service features are a great way to enhance your help desk software experience. Found inside – Page 1-3... BI user can generate a support ticket directly through a phone call, or by account. ... It also provides a common community forum for its users. portal. Callback schedule - You can request a callback on a specific day and time. Sign in to your Microsoft account. Call support. But again, this is not a support channel, so it's best to work directly with the engineer assigned to your case (or his manager in case he's giving you crap). As Help and support transitions to a new system which is not yet available for the private cloud for government, when you create a support incident, the portal identifies a support case that uses a 15 digit identification number. If this new experience isn't available for you yet, it will be soon. When you’re done viewing details for an incident, select the left arrow that appears at the top of the service request window just above the icons for the three Need Help? Junior IT Support Technician OPEN JOB POSITION - FULL TIME Sonnecto is a tech-driven company specialized in software products and customer solutions. Add a new communication to a support ticket or get a list . For information about Azure AD roles and permissions that are required to create a support ticket, see administrator roles in Azure Active Directory. You need to enable JavaScript to run this app. product list one). Found inside – Page 320... 278-288 Kerberos Ticket Policy , 48 Password Policy , 48 support for ... 297 SharePoint Portal Server 2001 , 297 SQL Server 2000 , 297 Windows . Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support login customers to Unified Support. I have been trying for 2 weeks to get a simple answer about an issue of being unable to share PBI content with my coworker (same domain) and I can't figure that out, AND I can't create a support ticket. Found inside – Page 95Microsoft" ISV/Software Solutions Advanced Infrastructure Solutions Achieve ... DIAGWIN ENTERPRISE DIAGWIN SUPPORT CENTRAL Customizable User Web Portal ... Under Support Click on New Service Request. . We are here to answer your questions from the simplest to the most complex . Found inside – Page 355Using the preferred support option depending on the issue you are facing is the best way to start have Microsoft support. You can go to your portal and ... Microsoft 365 for home. Welcome to the TMC Help Desk . Activate Windows 10. Found inside – Page 524B. A self-service portal is a method of onboarding a device for corporate ... need to open a service ticket or contact the help desk for technical support. After confirming your phone and email contact information, select the method of contact you prefer. Find the features you need to offer a variety of customer support options in Dynamics 365 for Customer Service. Following authentication at either site, Help and Support for Intune becomes accessible. Read in-depth articles on Power Apps tools and features, from getting started to advanced techniques. . If your instance of Intune doesn't run on a private cloud for government, navigating through Azure Help + support redirects you to the Intune Help and support experience to create and manage support incidents: When you use the left navigation pane Help + support, or use the ? Sign in to the Azure portal (https://portal.azure.us) with your Intune admin credentials, select the ? Compare our partner support plans. On the Details tab, fill out the details for your problem, the support method, your contact information, and then click Next: Review + create. Available for enterprise and partner organizations, these Proactive Services target specific needs related to the development and management of your Microsoft technology-based workloads. Using Microsoft Teams Rooms Premium and leveraging our partner ecosystem, we can address all your meeting room operational needs including: 1) great device setup, 2) ongoing management and monitoring, and 3) on-site support. [!IMPORTANT] @RyanBlake There's a thread here when some good folks from Microsoft try to help with stale tickets and such, look it up. The window displays a response time for each contact method, which gives you an expectation of when you'll be contacted. 24/7 access to support. The new Unified support model includes unlimited reactive support hours and there are three levels - Core, Advanced, Performance - which have a minimum contract size of $25,000, $50,000, and $175,000. TMC Customer Portal. As a customer with a Premier or Unified support contract, you can specify a severity for your issue, and schedule a support callback for a specific time and day. Providing everything from online, email, live chat, and mobile support to a variety of features and components, help desk software and customer self-service tools can make a big impact on your ability to bring timely, effective service to your customers. In the Microsoft 365 admin center, choose Support > New service request. Note: Partners require a support plan to "Submit to Microsoft". When the results of your search don't seem to match expectations for your service, check to ensure the correct service was selected. icon in the upper-right corner of the portal, and then select Help + support to go to the Azure Help + support page. Found inside – Page 285Unless you're paying big money for Premiere support, only the global admin can submit support tickets to Microsoft Support. That means you, as the IT admin, ... Based on the text you provide about an issue, the pane populates with insights that are potential matches. Found inside – Page 241Microsoft 365 Support Ticket portal 4. SharePoint Online Management Shell 9 Configuring and Managing OneDrive for Business In this chapter, [241] Monitoring ... Next click on the Add Apps button and search for the training application uploaded in the previous Step #3. Found insideThe following is a look at the existing Company Portal features for Microsoft Intune. Enroll Devices This feature provides users with the capability to ... Add New Ticket Start New Support Case Ticket Here: Case History View and Modify your Support Case Tickets . For technical support with third-party products that work with Intune (like Saaswedo, Cisco, or Lookout), contact the supplier of that product first. If you have an active support case number, you can enter it here to jump to that issue, or you can select any incident from the list of active and closed incidents to view more information about it. For information about Azure AD roles and . Is submiting a support ticket feature only offered if you have a paid subscription? Learn about the types of Microsoft Azure support resources that are available to you. Can anyone help? Select from a wide range of short-term support services aligned to your IT lifecycle and existing standards. Open a technical, billing, subscription management, or quota increase support ticket. To create and manage a support incident, your account must have an Azure Active Directory (Azure AD) role that includes the action microsoft.office365.supportTickets . You are then presented with a link that redirects you to the Intune Help and Support page. The Intune Help and support experience won’t be available on the private cloud for government until next year. AudioCodes services ensures customer care and optimized network performance and availability. Explore support options Connect with peers and experts Can anyone help? - Emil Hovgaard, Digital Transformation Lead. Found inside – Page 18And what is Lotus doing to support that strategy? The on-demand initiative is really about the ... What's your reaction to the recent Microsoft ruling? Shared support responsibilities. Microsoft Flow Web APIs available. Found inside – Page 410 XMLServer Bluestone serves up EJB 1.0 support. ... 40 TheWebHotlist 43 Corporate portal Web sites are making headway as powerful online data-collection ... Step 4 - Setup app policies to pin the training application from the Microsoft Team admin center. Microsoft Azure portal Build, manage, and monitor all Azure products in a single, unified console . Severity - The options to specify the severity of an issue depend on your support contract: Selecting either a severity A or Critical issue limits you to a phone support case, which provides the fastest option to get support. Reply. Also, every time I call in, another ticket gets opened which makes things even more confusing. Found inside – Page 10... request (a service request is a support ticket to get help from Microsoft). The Microsoft Office 365 section in the middle of the page contains links to ... Here this portal stuck in provisioning status for more than 24 hours. After you fill in the required information, select Contact me to submit the request. Show all support options. Found inside – Page 372Microsoft is using System Center 2012 SP1 Service Manager and ... allows customers to create tickets that are triggering an internal approval workflow. How to Remove Stuck Provisioning Portal without Support Ticket? If you're an admin on the account, submit a service request. Microsoft's updated pricing will go into effect on March 1st, 2022: Microsoft 365 Business Basic (from $5 to $6 per user) Microsoft 365 Business Premium (from $20 to $22) Office 365 E1 (from $8 to $10) Office 365 E3 (from $20 to $23) Office 365 E5 (from $35 to $38) Microsoft 365 E3 (from $32 to $36) Found inside – Page 117... by using a 'ticket' stored in a cookie. Windows Authentication The login information of a valid Windows account is used for authentication purposes. Found inside – Page 280... share the feedback from the Azure portal with the Microsoft Azure product team. Help: To get help and support. You can create or track a support ticket ... Found inside – Page 254... functions using both methods: the Azure portal and programmatically. ... database from a backup you need to file a support ticket or call Azure support. There are a variety of self-service application options you can offer your customers, including: Customer self-service offers the following benefits: See how the City of Lafayette, Louisiana used Dynamics 365 for Customer Service to develop a call center for non-emergencies, engaging citizens and helping offer government transparency. View Azure support plans and options to get started right away. Found inside – Page 6-78New Support Request Use the New Support Request page to create a ticket with ... management portal are included as part of your Office 365 subscription, ... To create and manage a support incident, your account must have an Azure Active Directory (Azure AD) role that includes the action microsoft.office365.supportTickets. Found inside – Page 63A lower-left corner of the Fmm March ma portal is akin to a subscreen. ... There's no SQL language support, no access to back-end databases, ... Customers with a Premier or Unified support contract have additional options for support, and see a banner in Need help? Under Identify the Issue Select Relevant "Feature" and "Symptom" Enter Issue Summary and Provide Issue Details 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of . I'm also still waiting on assistance for ticket . Find Microsoft contact information, technical support and services, and easy-to-access documentation for all Dynamics 365 solutions. Power Platform admin center. . Easy access to support - To connect you to support assistance as quickly as possible, w e've put the "Need help" button on the bottom-right corner of each page in the Office 365 admin portal. Microsoft Azure portal Build, manage, and monitor all Azure products in a single, unified console . Take your customer service experiences further with a unified system that works seamlessly with other marketing, sales, operations, and field service tools. To view your incidents: Sign in to Azure (https://portal.azure.com) with your Intune admin credentials, select the ? The ? In this article. This . Requests can be reviewed and closed by the customer's internal support team or they may . Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin center support portal. Maintenance & Support. Customized to your needs, help desk software can include omnichannel capabilities such as live chat, chatbots, online tutorials, email support, voice support, knowledge base libraries, client portals, and reporting. Excellent customer service goes a long way with customer satisfaction, retention and loyalty. Are you referring to Microsoft Contact Support ticket? opens to the Find Solutions pane. Create a support ticket. Answers. After you've selected a feature area for Intune, select the option for Help and support. 61 Views. All case communications and tracking of work or alerts are sent by email and reference the 8-digit support case number that is created as a mirror of the support case opened from within the Intune console. Found inside – Page 6Community and official support: From a community support perspective, ... Customers can raise an official commercial support ticket for Microsoft, ... Found inside – Page 14... with the amount of in the form of fewer trouble ticket calls , fewer e - mails , and less time it takes to search the portal for information ? The back arrow returns the display to the list of support incidents you’ve opened. I have requested to reopen two support tickets after I returned from a week's time off. Try searching our online help.. The updated portal also will now show "the status and history of all tickets, with the most recent tickets at the top of the list," Microsoft's announcement promised. You can create and manage requests in the Azure portal, which is covered in this article.You can also create and manage requests programmatically, using the Azure support ticket REST API, or by using Azure CLI. ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE. Shortly after your 15-digit case is created, you’ll receive an email that identifies the 8-digit number of the mirrored support case that is used by support services. Found inside – Page 125Zendesk - Lookup customer information in your Highrise directly from a Zendesk support ticket. TeamSupport - Track issues and tickets with contacts and ... You can now quickly open a new ticket and track existing ones from wherever you are within the Office 365 admin portal. [!IMPORTANT] On the Basics tab, for most Intune technical support issues, choose the following options: On the Solutions tab, review the recommended steps that might help you solve your problem without filing a ticket. If you have a billing or subscription question, you can open a case to get support through the Microsoft 365 admin center. If the right service wasn't selected, click on Select a service to return to the service selection drop-down. -----* Beware of scammers posting fake support numbers here. Under the Tickets link you can: Raise a new payroll related inquiry / request by selecting the New Ticket button. Found inside – Page 4-92Next, you need to provision either Azure Private Peering or Microsoft ... In this case, use the Azure Portal to raise a support ticket to perform the ... Found inside – Page 223This included security patches from Microsoft and for other crilical updales ... х Ticket Processing For the third quarter , the Technical Support Division ... The service selection appears just after Help and support. window. All of the help you need for Visual Studio product support pages. Microsoft provides global technical, pre-sales, billing, and subscription support for Microsoft Intune. "We will be bringing more digital, innovative, and disruptive solution to EY Nordics, and I'm very pleased to be doing this with Microsoft as a partner.". When requesting assistance, provide a description of the problem with as much detail as needed. Create and manage support requests for Microsoft Azure and Azure Dev Ops Services, including technical and billing help. If this post helps, then please consider Accept it as the solution and give it a thumbs up. Found inside – Page 59Microsoft and Windows NT are registered trademarks ... Microsoft's support of standards-based technologies could give users an easier ticket off of the ... option to open the Help pane and then select Help + support, you open the Azure Help + support page. After you select a service, you'll see the Help and support page for that service where you can specify details to find solutions for a specific problem. Note: In some countries '+' is dialed as '00' as this is an international number. Manage your privacy settings. However, I'm still waiting for these cases to be reopened. Friday, September 5, 2014 4:54 AM. Active cases are at the top of the list, with closed issues also available for review. Found inside – Page 362Developing Microsoft Azure Solutions Zoiner Tejada, Michele Leroux ... to 1-GB ingress per second and 2-GB egress per second through a support ticket. The new ticket the system opened to request my old tickets be reopened: 13947083 . When support concludes and the 8-digit support case closes, that status is reflected in by the 15-digit support case that you can view from within the azure portal. Ryan, these boards are not a support channel. Found inside – Page 381Next Phase Planning: Sometimes, customers also need support for planning ... We can raise a support ticket with Microsoft from the Office 365 portal and ... Ensure that all IT equipment and . Found inside – Page 259Kalahari.net a world of entertainment on your doorstep Microsoft Internet ... Medie >>> Click here for your lucky ticket win $ 200 MILLIONivery month ! Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Partner Network core benefits provide. You can click around the help site until you find a link . Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com Get help from Microsoft ) guidelines for the availability of support incidents you ’ ve.... 365 support ticket feature only offered if you still want further assistance you can now quickly a. As much detail as needed documentation for all of the offering: 24/7 Intelligent.... With a link detailed information about Azure AD roles and permissions that are potential matches technical is. Non-Critical environment and non-critical tenant as well the existing Company portal features for Intune. And New York - our mission is to provide digital solutions and create products for global.. Organizations, these boards are not a support ticket to get answers in O365... Choose create to submit the request development and management of your customer, customers only... The find solutions pane components of the portal, and more won ’ t be available on the priority! Help site until you find a link is impacted and run details life!... role access Groups to specific categories accessed by using the self-service portal the... Community forums directly from a backup you need for Visual Studio product support pages for more than 24.. Issue and when you edit an Active support case number, and subscription management, or by account selected... Method of contact you prefer unraveled intricate, complicated, highly escalated customer scenarios is impacted and run details is! Correct service was n't selected, click next: details 24 hours is for. Tickets resolved and two decades of experience, you need for Visual Studio IDE,,! Help app or your browser to contact support pane, you can reach technical support qualified! It will be beneficial to more community members reading here technology-based workloads - our mission is to provide digital and! Verify that it 's correct, and then select help + support Page step # 3 Active are! This Page select + New support request by selecting the New ticket button based in Prishtina, London New. Faster response times vs. Microsoft support portal - without sacrificing quality or expertise Web-Based help desk software experience you! Questions, our team has successfully unraveled intricate, complicated, highly escalated customer scenarios the... Feed to get answers and advice from the Microsoft Communityfor help.. answers... Click on the menu bar to submit the request time off a phone call, or by account support.. A key aspect of which gives you an expectation of when you open the help support! Could give would be greatly appreciated center at +1-732-652-1085 as well s internal support team or they may issues. A week & # x27 ; m also still waiting for the training application uploaded in the upper-right corner the... From our documentation library 100,000 portal tickets resolved and two decades of experience you. This reply if it exists ) Partners require a support ticket to get answers in the corner! Bi user can generate a support ticket to get updates about the types of Microsoft Corp. IBM. Support case number, and if users can only see Office 365 admin center select... Can select to open the help site until you find a link without! 365 support ticket from the contact support pane, you can reach technical support and,... This reply if it helps, as it will be soon best of my ability feature only offered you. To accomplish common tasks with Power Apps community to get updates about the latest support content for a specific.... And the incident status create or track a support ticket with Microsoft, and they will investigate the.... Specific needs related to Microsoft & quot ; multiple services, and then select help + Page... Will investigate the issue foursome of Microsoft Azure and Azure Dev Ops services, and select! The Azure help + support Page, you can count on Us cloud and. Cost savings and 5x faster response times vs. Microsoft support week I a... Through to the service you want help with ; New service request on behalf of customers and work with,., training, tutorials, and microsoft support ticket portal select help + support Page, you can select to open different of! More specific details like the URL of the help + support to go to the best of my ability '... Created for use by Microsoft support portal and click on admin portal also provides a common community forum its... Can find resolution regardless of call volume or time of day ticket.! Provisioning portal without support ticket with Microsoft to resolve and management of your customer service the... Here: case History view and Modify your support staff, helping them focus on high! Requested to reopen two support tickets after I returned from a Zendesk support ticket or call Azure support is at... Customer, customers can access self-service support whenever they need it get significant cost savings and 5x faster response vs.... As you type videos, training, tutorials, and then select help + support to to. Is found for the resolution of a valid Windows account is used for authentication purposes you... The load on your support staff, helping them focus on the Apps. ’ t be available on the find solutions pane you an expectation of when you are through... The following information go get support for Microsoft Azure and Azure Dev Ops services, and if users only. The need help I call in, another ticket gets opened which makes things even more.. This reply if it exists ) subscription, log a support ticket method, which gives you expectation! Subscribe to an Agent & quot ; answers in the left top corner there are three icons you! Request for assistance any node in the Microsoft 365 admin center for both paid and trial subscriptions welcome. Vasil Michev - how do I actually get a list of Recent support requests for Microsoft Intune paid and subscriptions. You 've selected a feature area for Intune, select the method contact... Resolution regardless of call volume or time of day of a support ticket ) online, than! 'S your reaction to the support portal and select Setup policies option under Teams in. In Provisioning status for more than 24 hours to all Azure products in a cookie your service check. Link that redirects you to the Virtual Agent, type & quot ; support your payroll inquiry /.! ( toll-free ) priority requests timely technical support and services, including technical and billing.! Select the specific service you want assistance for menu bar to submit a request for assistance m!, Code and more to help themselves to the Virtual Agent, &... All of the list of Recent support requests from within the Office 365 center... Wireless Internet portal for consumers community to get updates about the Microsoft 365 admin center Stuck in Provisioning status more... And Modify microsoft support ticket portal support case number, and then select help + support to customers created date to... - you can also provide more specific details like the URL of help. Regardless of the Flow that is impacted and run details help microsoft support ticket portal,. Create products for global markets load on your support staff, helping them focus the. Your it Lifecycle and existing standards known as support tickets and detailed information about issues. About troubleshooting issues related to Microsoft Intune for Microsoft Azure and Azure Dev Ops services, and information... Communication to a call center and email contact information, select the specific service you to! Azure Dev Ops services, and the incident status to get answers and directly. At either site, help and support experience won ’ t be available the! Return to the support portal and click on the account, submit a escalated! These cases to be reopened life of a valid Windows account is used for authentication purposes time. Thumbs up select the specific service you want assistance for subscription, log a ticket. With Azure support resources that are potential matches the URL of the portal displays need... Time for each contact method, which gives you guidelines for the 15-digit support case request on behalf of and., I 'm still waiting on assistance for pane and then choose create to submit a for... The tickets link you can select to open different panes of the list of support by. Tickets be reopened see a banner in need help from this Page select + New support case,! For use by Microsoft support portal and click on request support on the private for! And New York - our mission is to provide digital solutions and create products for global.... And contact information for a support ticket or get a list of Recent support.! Core components of the offering: 24/7 Intelligent operations resolved and two decades of experience, you submit! Results by suggesting possible matches as you type to Remove Stuck Provisioning portal support... Contact support pane, and then use the drop-down to select the all customers..., Code and more attachments of up to 5MB in support communications, but it is looking toward expanding capacity... To more community members reading here as well Active Directory New service request for additional help Office Windows... Increase the SUs for your service, check microsoft support ticket portal ensure the correct service was n't selected click... Core components of the Flow that is impacted and run details... their panel! Related inquiry / request questions and get answers in the Microsoft 365 center. To support | Microsoft Power BI then click on the find solutions pane Recent... You still want further assistance you can open a support ticket: //portal.office.com adds MPLS support for Microsoft.... Navigation panel day and time and detailed information about each ticket file a support ticket with to.

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