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We do not charge a fee for providing a paper copy of Records and Communications. You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. 2. Let us know how we can help you with the Zelle app. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. Our current time to process requests and return records is approximately 10 business days. With re-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Deactivating your Zelle app profile means you will no longer be able to send or receive money with friends, family and others you trust with Zelle. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. Choose My Signature. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. Thank you for zellepay.com visit! Please access and review this Service Agreement regularly. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. 15. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Some debit cards are not able to receive money in minutes. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. Governing Law; Choice of Law; Severability. Fryberger Lender Support Team Contact. For example, in order to protect you, Zelle and the Network Financial Institutions, we may need additional time to verify your identity or the identity of the person receiving the money. You may send a payment request for the money to be returned. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. We recommend that you send money only to friends, family and others that you know and trust. g. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. You further agree to comply with any applicable federal, state and local laws in your use of the Service. Attract and retain customers. Once the account is blocked you will be unable to send or receive money with Zelle. To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). If you choose not to re-enroll your profile will remain locked and you will beunable tocontinueto use the Zelleapp. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. 1. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. Juris Doctorate. Reduce cash and check management expenses by digitizing transactions. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. Only send to people you know and trust. Use the Materials in violation of applicable law; Use the Materials in a way that could impair anothers authorized use of the Materials; Falsify any information or misrepresent your identity; Remove, modify, or tamper with any regulatory or legal notice that is incorporated into the Materials. Arbitrations will be administered by the American Arbitration Agreement (AAA) under the AAAs Consumer Arbitration Rules in effect at the time the arbitration is commenced. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. A party may compel a third State to produce documents and tangible property by serving, within a reasonable time before the deadline for reply, but no later than 30 days before the expiry of any applicable time limit for disclosure, the notice required by rule 205.2 and a summons requiring the production or inspection of documents or substantive objects. To download and use the Zelle app you must have an eligible Android or iOS Smartphone. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. If your recipient is not yet enrolled with Zelle, you may only send a Request using their email address. If you are enrolled with Zelle through your financial institutions banking service. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. You must have JavaScript enabled to use this form. a. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. If your bank or credit union is listed, you must enroll directly through the online or mobile banking service. You may ask for copies of the documents that we used in our investigation. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. Sample Subpoena (36 kb) Sample . Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. You may opt out of this Agreement to Arbitrate, and the Class Action Waiver, by notifying us in writing of your intention to do so. Increase brand visibility with the reach of the Zelle brand. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. j. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. It may be that your card is not currently capable of receiving money. 26. You may request money from another User. See the Civil Matters (Trial Prep) or Criminal Matters forms pages. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). Complete the form and we will respond to you via email within 2 business days. Your financial institution will assist you. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. Call us at 1-844-824-6613. Those debit cards cannot be used with Zelle. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. Most transfers of money to you from other Users will occur within minutes. after entering your new password. Consent. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Use the Find Your Bank to verify your bank is not a participating financial institution and select "Don't See Your Bank?" Enhance the customer experience. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. Debit cards linked to accounts based in a U.S. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. Once completed, you may begin sending, requesting and receiving money with Zelle. if your bank is not listed. Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. Territories) and a U.S. mobile phone number to use the Zelle app. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. This is the actual form with sample text added in each section. During this time, the money will remain pending and you will have the option to cancel the payment. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. Actual form with sample text added in each SECTION bank or credit union offers Zelle time to process and... 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